Cambridge Franchise Holdings on the Keys to Franchise Success

Operating as a franchisee to over 124 Burger King restaurants is no easy task.

Cambridge Franchise Holdings, based out of Bartlett, Tennessee, recognizes the challenges present in managing restaurants across several states. In order to achieve success across such a wide geographic area, the company stresses that consistency is key in three main areas: quality, customer service, and cleanliness.

Since starting their role as a franchisee, Cambridge Franchise Holdings has stressed the importance of food quality. Achieving and maintaining a high degree of quality has been and always will be a central tenet of the company’s success. For anyone looking to get into franchising, the quality of the product being served must be a top priority. Once you have the quality of the product down the next step is to ensure that the quality stays consistent by instituting quality control measures.

When it comes to food, quality is maintained by ensuring safe food handling and storage. It is essential that staff are trained to properly handle all food products so that everything is cooked and stored in the correct manner.

When working in the service industry, customer service is another key to success in franchising.

Customer service is achieved through several means. The first is ensuring that all employees are selected and trained to a high standard. All employees, especially management, must ensure that each and every customer is taken care of to the highest standard.

In an environment where food is handled regularly, cleanliness is essential. In order to avoid any customer sicknesses or food contamination, the space where food is prepared must be regularly cleaned. In the Burger King restaurants run by Cambridge Franchise Holdings, detailed logs are kept about when different pieces of equipment are cleaned and when the floor is swept.

While in training, new staff at these restaurants are shown how to clean and what tools to use in different scenarios. Different machines will require different brushes and different cleaning products depending on what they are used for. Degreaser is commonly used on machines and areas of the kitchen where grease is know to accumulate, for example.

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